Returns & Exchanges
Conditions
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we will gladly accept a return subject to the following conditions:
- Items must be returned in their original, unworn, unaltered condition and with their original packaging.
- Items must be returned within 15 days of receipt of your purchase along with original proof of purchase.
- Gift cards cannot be returned
How to do it
Returns and exchanges are as easy as that:
- Send us a Email to hello@bynahla.com with the following details:
- Order / purchase number
- Reason for return / exchanges
- If you want to exchange or refund
- Pack your item (s) ) returned using the original packaging provided. And send it to:
- Bynahla
- Calle Zurbano, 45. 1º
- 28010 Madrid, Spain
- Once we have received your package, in about a week you will receive your new exchanged item or your refund.
- In case we have mistakenly sent an item other than the requested item or the quality of a product received is not acceptable, please contact us at hola@bynahla.com to arrange a return and / or exchange. Bynahla will bear the shipping and return costs.
Frequently Asked Questions
Do I have to pay anything for a return?To return any item purchased from Bynahla Simply contact a courier or local post office and send the product to the above address. The return costs are the responsibility of the customer.
How will I receive my refund?Once a return is approved, the value of the purchase will be refunded by the same method that made the original payment. < / span>
When will I receive my refund? Once we have confirmed that the returned items are in perfect condition with all original packaging, you will receive an email confirmation notifying you of the amount to be credited to your account. < / p> Other Considerations
The changes are subject to the availability of the articles.
Bynahla is not responsible if the articles are lost in the process ofPostal return.
Returns with unpaid shipping costs will not be accepted.